Experimentation has increased due to cloud computing, – AWS’ Olivier Klein

Amazon’s cloud platform – Amazon Web Services or AWS – has been operational for the past 13 years and over this time, has over 165 features as offeringss for computer storage, database, networking, analytics, robotics, machine learning (ML), Artificial Intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management.

Olivier Klein

Olivier Klein, Head of Emerging Technologies (Asia-Pacific and Europe), AWS, in an exclusive interaction with YourStory talks about new technologies, data security, and trends at AWS.

YourStory: How are new technologies at AWS helping clients’ businesses?

Olivier Klein: When we talk about technologies, it is not a specific list, it is about technologies that help redefine customer experiences or just improve overall operational efficiency. A big chunk of customer experience goes into data analytics – artificial intelligence (AI) and machine learning (ML) space. This in turn is used in, for example, understanding voice or speech better. Thus, it is about developing a more personalised customer experience and better models around how you create better customer experiences on online platforms.

Then there is the element of actually being more operationally efficient. We provide customers with algorithms and data sets to run operations more efficiently. For example, in India we work with RedBus, which uses services like Amazon Sagemaker to build ML models on reviews and recommendations.

A lot of enterprises are looking into AWS to understand what are the services and capabilities that allow them to move faster and also reduce their costs to operate ML.

In case of Intuit, it received a 90 percent reduction at the time of deployment. This allows it to move a lot faster, but also time equals cost, thus, this is more cost effective.