If 2021 was about digital transformation hitting adolescence but not quite maturity and 5G starting to tilt revenues upwards, then 2022 is going to see increased focus on the digitalisation of the customer experience though the start of hyper-personalisation activities.

Tied in with the roll out of SA 5G, we should see B2B and enterprise teams in CSPs invest in BSS capabilities to deliver better digital process to support B2B customers. SA 5G will also see a lot more activity around partnerships in CSPs, with open ecosystems being used by partners to build and manage their offers.

Source: https://www.thefastmode.com/technology-solutions/21415-digital-transformation-reaches-adolescence-what-s-next


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