Cloud technology: Helping employees to work smarter
As in other sectors, public service employees are continually being asked to do more with less each day. A need to manage costs, combined with the rapid advancement of technologies increasing citizen service expectations, is pushing workers to put in longer hours to produce better outcomes.
Yet this has not led to a magic uptick in performance. In fact, recent research from Deloitte found that 80% of organisations believe their employees are overwhelmed with information and activity at work, and this can potentially lead to disengaged employees. Conversely, inspired people are 125% more productive than merely satisfied employees, according to Bain & Company.
There’s clearly an opportunity to have highly engaged employees. However, with reports of public sector productivity being down last year, something needs to be done to ensure employees remain engaged and motivated to deliver the high level of services and overall experience that UK citizens expect.